Privacy Policy

Welcome to Solnk, operated by Hong Kong Fenglai Technology Co., Limited ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and services. By using our services, you consent to the practices described herein.

1. Information We Collect

Information You Provide

We collect information you directly provide to us, such as when you create an account, subscribe to our services, or contact us for support. This includes your name, email address, and billing information. Payment processing is handled by Stripe and we do not store complete payment card details on our servers. You are required to provide accurate information and update it when necessary.

Social Media Account Information

When you connect your social media accounts to solnk, we collect basic profile information and the necessary credentials to manage and publish content on your behalf as directed by you. You are solely responsible for ensuring you have the right to share this information with us.

Google and YouTube API Services

When you connect YouTube, Solnk's use and transfer of information received from Google APIs is subject to the Google Privacy Policy, the YouTube Terms of Service, and the Google API Services User Data Policy. You can also review or revoke Solnk's Google access from Google Account security permissions.

Solnk periodically revalidates stored YouTube API data and refreshes or deletes it within the applicable policy window. If Google confirms that authorization was revoked or can no longer be refreshed, Solnk removes the connected account and the API-derived data associated with that connection. Disconnecting a YouTube account deletes the local connection and associated data first. When Solnk's YouTube OAuth grant is configured in an isolated Google Cloud project, Solnk also sends a programmatic revocation request; in all cases, you can revoke Google access directly from the Google Account security permissions page linked above.

Usage Information

We automatically collect information about how you use our services, including your IP address, device information, browser type, and usage patterns. This data is used to operate and improve our platform, monitor overall performance, and detect unauthorized access.

Anonymous Website and Product Analytics

We use Umami through Solnk's analytics endpoint to understand aggregate website and product usage. This analytics setup does not set analytics cookies and is not used to build advertising profiles or track you across websites.

The Solnk client is configured to exclude URL query strings and fragments. It sends public-page views and a limited set of product funnel events with fixed, allowlisted fields. We do not intentionally send names, email addresses, social account names, post content, access tokens, or billing details to Umami. Umami uses request metadata, including an IP address and browser user agent, to create a pseudonymous session identifier for aggregate measurement.

Anonymous analytics is enabled by default. You can stop future analytics from your browser at any time through Privacy choices in the website footer or account Settings. We also respect supported Do Not Track and Global Privacy Control browser signals. Because these analytics records are not linked to your Solnk account, previously aggregated records generally cannot be identified as yours for individual deletion.

2. How We Use Your Information

Service Delivery

• - Provide and maintain our platform
• - Schedule and publish your content
• - Generate analytics and insights
• - Analyze aggregated usage trends to improve and optimize our services
• - Process billing (payment processing handled by Stripe)
• - Monitor for prohibited content and compliance with social platform policies
• - Ensure content meets third-party platform community guidelines

Communication & Support

• - Send service-related notifications
• - Provide customer support
• - Share product updates
• - Respond to your inquiries
• - Send legal notices and compliance information

3. Information Sharing and Restrictions

We do not sell your personal information. We may share your information only in these circumstances:

Service Providers

With trusted third-party services that help us operate our platform, including Stripe for payment processing. All providers must sign confidentiality agreements. For Stripe's privacy practices, visit: https://stripe.com/privacy

Legal Requirements

When required by law or to protect our rights and safety. We will notify you unless legally prohibited.

Business Transfers

In connection with a merger, acquisition, or sale of assets. You will be notified of any change in ownership.

4. Data Security and Limitations

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Security Responsibilities

• - You must keep your login credentials secure
• - You must not share your account with others
• - You must notify us immediately of any suspected breach
• - You are responsible for content you publish through our platform

5. Your solnk Account Rights and Restrictions

The following rights and restrictions apply to your solnk platform account:

Your Rights

• - Access and update your information
• - Export your data
• - Request deletion of your solnk account by contacting support
• - Opt out of non-essential communications
• - Opt out of future anonymous website and product analytics from your browser

Restrictions

• - Data deletion may be delayed for legal reasons
• - Some information cannot be modified after submission
• - solnk account deletion is permanent and irreversible
• - Backup copies may persist for up to 90 days

6. Requesting Deletion of Your solnk Account

Solnk does not currently provide a self-service control for deleting the entire platform account. You can submit a deletion request to support@solnk.com. After we verify your identity and, where applicable, resolve ownership or transfer of shared team resources, we will delete or anonymize the scheduled content, media assets, connected social account information, and related analytics that are directly associated with your account, subject to the limited retention described below.

Deleting your solnk account does not delete any content that has already been published to third-party social platforms through our services. You will need to remove such content directly on those platforms.

For purposes such as legal and accounting obligations, audit, abuse prevention, and security monitoring, we may retain certain records and log data for a limited period of time as permitted by law. Such retained data will only be used for these restricted purposes and will not be used for product features or marketing.

7. Removing Connected Social Media Accounts

If you have connected social media accounts to solnk, you can disconnect them and delete the associated data at any time.

How to Delete Social Media Account Data

You can delete your connected social media account data at any time through your solnk dashboard:

1. - Log in to your solnk account
2. - Navigate to Dashboard → Connect
3. - Find the social media account you want to remove (Facebook, Instagram, X, LinkedIn, TikTok, etc.)
4. - Click the X icon in the top-right corner of the account card
5. - Confirm deletion in the popup dialog

Alternatively, you can contact us at support@solnk.com if you need assistance with data deletion.

What Happens When You Delete a Social Media Account

When you remove a connected social media account from solnk:

• - Profile information obtained from the social media platform is deleted with the connection
• - Access tokens and authorization credentials stored by Solnk are deleted; supported, safely isolated provider grants also receive a programmatic revocation request
• - Content and data retrieved from that platform are deleted with the connection
• - Analytics and metrics related to that platform connection will no longer be available in your account
• - Once this process is complete, the connection and related data will no longer be visible in your solnk account or used to provide services to you

After Removing a Connection

When you disconnect a social media account from solnk:

• - The connection is immediately removed from your dashboard and you will no longer be able to access or use it
• - Access tokens and authorization credentials stored by Solnk are deleted; supported, safely isolated provider grants also receive a programmatic revocation request
• - We may keep certain information in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period
• - When determining retention, we take into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, mandatory retention periods provided by law, and the statute of limitations
• - You can reconnect the same social media account at any time

8. Data Retention and Processing Limitations

We retain your information for as long as necessary to provide our services. This generally includes the period while your account is active and for a reasonable time after account deletion, as described below.

Retention Periods

• - Account data: typically retained for the duration of your active subscription and, if you cancel without requesting deletion, for up to 2 years after cancellation
• - Payment records: generally retained for up to 7 years for tax and legal compliance (processed by Stripe)
• - Usage logs: generally retained for up to 90 days for security monitoring
• - Support communications: generally retained for up to 3 years for quality assurance

9. International Transfers and Compliance

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, but cannot guarantee the same level of protection as your home country.

10. Children's Privacy and Age Restrictions

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are under 18, you must have parental consent to use our services. If you believe we have collected information from a child, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy at our sole discretion. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@solnk.com

Response Time: We will respond to privacy inquiries within 30 days